04-20-2011 01:46 PM
So I'm getting reports from people being unable to download my app from AppWorld. They get some sort of error. If anyone would like to try it for me to see if this is a universal issue I'd greatly appreciate it. The app name is 'Screamager' and it's 99 cents. If you don't want to pay this I'll be happy to paypal you the 99 cents back.
Let me know...
*really mad about this*
04-20-2011 04:07 PM
Any more info about the types of errors your users are receiving? Can the application launch successfully, or are there in-app errors (if so, do you know what part of the app folks are having trouble with )?
I just loaded the app myself, and it looks fine to me, however in these early phases of the Tablet OS' lifecycle, I won't rule out issues that deserve further investigation:
Lets try to get more information about the behavior reported by your users, as well as any other specifics, and troubleshoot this futher.
04-20-2011 04:24 PM
Thanks for trying! once the app is there it runs fine for everyone so no issue there.
When I first tried it last night I kept getting 'Error 3300' both with PayPal and VISA as payment options. After 10+ tries I finally got it. I asked someone else today and it worked for them now too so I guess we can start assuming it's just being glitchy?
The one thing that really bugged me was the fact that a price change kicks in instantly but a description change does not. After 2 days they still haven't updated the description which is really embarrassing because it reads it's free while it's not.
I'd much rather have both price changes and description changes be deployed simultaneously...
04-20-2011 04:58 PM
The payment authorization error sounds like a valid issue. Have you escalated to the BlackBerry App World Vendor Support team?
As for the timing of when your description content is refreshed, I believe it should be 48 hours to sync through all the cache servers.
04-21-2011 02:22 AM
I'm replying from my PlayBook! Wow the keyboard on this device is really usable and fast. Thank you to all the people who worked so hard to get this to market.
I would love to download Screamager for free... Please reduce the price.