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New Member
Posts: 1
Registered: ‎07-22-2013
My Device: Z10
Accepted Solution

Web Works SDK Installation Stuck on first Page

Hi Guys, I am installing the WebWorks SDK on my Mac OSX 10.8. I have java version 1.6.2 as well. However, when i launch the installer, it asks me to enter the Admin password and then it launches the Anywhere Installation Wizard. It presents first screen with a "Next" button and then it just stuck there, i have restarted it many times and one time it moves to "TOC" page but then it does not do there either , i cant even switch to radio buttons in that screen. That is a horrible experience i am having not expecting from Blackberry.

Developer
Posts: 1,229
Registered: ‎03-20-2011
My Device: Playbook, Z10 LE, Dev Alpha B, 2x Dev Alpha C

Re: Web Works SDK Installation Stuck on first Page

I had a very similar problem installing the Simulator a few days ago - there's a very annoying work-around I discovered by accident [pause while I switch Mac on + get summat to install]

 

Righto - WebWorks fake install

 

You end up with a big grey dialig box with a Next button

 

Go to the App menu - where it says 'Blackberry 10 WebWorks SDK 10.0.4.11' in the toolbar @ top

Open Services

 

Tada!

 

Unfortunately you have to do this at every single step - press button [Services], Agree License [Services], Press button [Services]

 

Basically if in doubt open Services

 

For some unknown reason this unblocks Install Anywhere

 

This is a recent (last month or so) bug - it all used to work perfectly

 

I don't suppose BB even know about it

 




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BlackBerry Development Advisor
Posts: 203
Registered: ‎12-18-2012
My Device: Z10, Q10, Q5, Z30, Z3

Re: Web Works SDK Installation Stuck on first Page

Hi guys,

 

We're unable to recreate this issue.

 

Could you please let me know the exact java version? 'java -version' at cmd prompt

 

Also the exact OSX version.

 

10.8.4 with java 1.6.0_51 is known to work well.

 

 

Bryan Higgins
BlackBerry WebWorks
@bryanhiggins
Developer
Posts: 1,229
Registered: ‎03-20-2011
My Device: Playbook, Z10 LE, Dev Alpha B, 2x Dev Alpha C

Re: Web Works SDK Installation Stuck on first Page

Mac OS X 10.8.4

 

Java from MacPorts ...

 

1.6.0_51-b11-456-11M4508

 

I though Install Anywhere included it's own JRE?

 




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BlackBerry Development Advisor
Posts: 203
Registered: ‎12-18-2012
My Device: Z10, Q10, Q5, Z30, Z3

Re: Web Works SDK Installation Stuck on first Page

Thanks. Yes, it does ship with a JRE, but the OP mentioned they upgraded Java.

 

It looks like this may be a more wide spread issue with InstallAnywhere. We're working with their support team to sort this out. I'll update this thread when I have more information.

 

In the meantime, please use the workaround. Thanks for that peardox.

Bryan Higgins
BlackBerry WebWorks
@bryanhiggins
BlackBerry Development Advisor
Posts: 203
Registered: ‎12-18-2012
My Device: Z10, Q10, Q5, Z30, Z3

Re: Web Works SDK Installation Stuck on first Page

The issue has to do with a faulty Java update (xM4508) pushed by Apple.

 

If you have previously installed the xM4508 versions of these updates you can upgrade to the fixed xM4509 version by manually installing:
<http://support.apple.com/kb/DL1572> (10.7, 10.8+)
<http://support.apple.com/kb/DL1573> (10.6-only)

 

You can check if you have installed the xM4508 versions by running:
/usr/libexec/java_home -v 1.6 -exec java -version

Bryan Higgins
BlackBerry WebWorks
@bryanhiggins