04-06-2013 02:08 AM
I'm posting this here because I am all out of options. I put a lot of time and effort in creating my video submission for Act 1 of Project Green Screen and Keep Moving. I submitted it before the deadline and got an email saying it was received. That was 4 days ago and my video STILL hasn't been uploaded to the gallery. I've tried many times to call/email/tweet to Blackberry to no avail. Not a single person has gotten back to me. If anyone from the Blackberry team could help me that would be wonderful.
06-02-2013 05:22 PM
Hi and welcome to the forums!
A great place for you to visit: Tips & Tricks
Happy to have you here! Hello!
Just to set the expectation properly -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to firstname.lastname@example.org.
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
Let us know how it goes.