Before you post a question for an issue you are having with your device, please inlcude this:
1. Your device model number (found on your device at Options > About).
2. Your carrier or mobile provider name. It helps to know in troubleshooting questions
3. Your OS release on the device (Look at Options > About, third line down beginning with a "v.4.xxx")
What is yours?
Please use as much pertinent detail in explaining your need or issue, such as do you have a BlackBerry Internet Service (BIS) account with your mobile provider?
Likewise, it can be helpful to update your profile here in the forums.
Click above on My Settings, then click on Personal Profile, then click on Personal Information
Below, please enter your BlackBerry device model number (on your device at Options > About)
Also, please enter the name of your carrier or mobile provider.
Knowing this information will assist other users in helping you, and avoid the obvious first questions.
Like this:
8900 Tmobile
9000 AT&T
9630 Verizon
9700 Vodafone
Once done, please click on Save Changes at the bottom of the screen.
Thanks, and Happy Posting!
1. If any post helps you please click the 
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
