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Contributor
speedy1zn
Posts: 13
Registered: ‎12-07-2012
My Device: blackberry 9320
My Carrier: cell c

blackberry i.d password recovery

Hi

I need some help, my mum forgot her blackberry i.d password and now I'm trying to recover the password and I'm having no luck. Been to forgot password and no recover email is been sent to her email.
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New Contributor
target_shooter600
Posts: 2
Registered: ‎12-11-2012
My Device: blackberry bold 9780 and playbook 64gb
My Carrier: bell

Re: blackberry i.d password recovery

I am having the same problem with my grandfathers playbook. But he has also forgot the passord for his prior e mail address that his password recovery for blackberry would be sent to.  Is there any way to get the password or are we sol?

 

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Contributor
speedy1zn
Posts: 13
Registered: ‎12-07-2012
My Device: blackberry 9320
My Carrier: cell c

Re: blackberry i.d password recovery

hi

 

yes i am having the same problem as soon as i find a solution i will let you know. i have been doing some research from other posts but no luck as yet.

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Contributor
speedy1zn
Posts: 13
Registered: ‎12-07-2012
My Device: blackberry 9320
My Carrier: cell c

Re: blackberry i.d password recovery

You may find this BlackBerry Knowledge Base article helpful:

Unable to reset BlackBerry ID password when using a BlackBerry hosted email address(http://www.blackberry.com/btsc/KB28111)

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New Contributor
target_shooter600
Posts: 2
Registered: ‎12-11-2012
My Device: blackberry bold 9780 and playbook 64gb
My Carrier: bell

Re: blackberry i.d password recovery

your link gets me to a blank page

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: blackberry i.d password recovery

Check the below KB article -

 

  • KB26361 How to change or reset a BlackBerry ID password
  • KB28685 How to reset the BlackBerry ID password using the password recovery question

tanzim                                                                                  
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