Support channel for downloaded applications

by BlackBerry Development Advisor on ‎02-17-2010 09:34 AM - edited on ‎04-24-2013 10:37 AM by BlackBerry Development Advisor

Summary

 

This article applies to the following:

  • BlackBerry® World™ storefront

 

Details

 

When a BlackBerry® smartphone user downloads or purchases an application from BlackBerry World and issues arise, their first avenue for support is through the third-party developer. BlackBerry smartphone users will be able to contact the third-party developer using the Contact Support button in the application.

 

If a BlackBerry smartphone user is having problems with an application and the third-party developer has exhausted all troubleshooting options, the third-party developer can contact storefrontmanager@rim.com with the following information:

  • Application name
  • BlackBerry smartphone personal identification number (PIN)
  • BlackBerry smartphone user’s PayPal® email account
  • Any error messages, or information provided by the BlackBerry smartphone user

    Note: The above email address is for third-party developer support only. If BlackBerry smartphone users contact this email address, they will be redirected to the third-party developer for support.