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Developer
Posts: 133
Registered: ‎12-02-2010
My Device: Z10 & Dev Alpha C
My Carrier: T

Air Application on BB10 failing to Open for certain users after a few days

Device: BB10 Z10

 

I need some help... I have been getting a lot of emails from my users about my application failing to launch after a couple of days. There are no error messages or anything. They click on the app icon and it doesnt do anything. Restarting the phone also doesnt help. 

 

The application installs just fine, but stops working after a couple of days. I have a DEV alpha A device and I can't reproduce the issue. Z10 is still not available in the US so I can't even test on a real device. 

 

The only solution to fix the problem is to uninstall the application and re-download it. 

 

Has anyone experienced this issue? Any one have any ideas on how I can resolve this issue?

 

Any suggestions would help me! 

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Developer of Stocks for Blackberry 10
Developer
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: Air Application on BB10 failing to Open for certain users after a few days

Yes, re-installing the app seems to resolve it.
Have no idea why this occurs.

See here:
http://supportforums.blackberry.com/t5/BlackBerry-World-Development/BB10-app-not-starting-damaged-ap...
Developer
Posts: 133
Registered: ‎12-02-2010
My Device: Z10 & Dev Alpha C
My Carrier: T

Re: Air Application on BB10 failing to Open for certain users after a few days

Jtegen - dont know what we would do without you in these forums Smiley Happy 

 

Thanks for the quick and prompt responses. And great work with the Magellan Compass application! I bought it to give you a small thank you for last time! 

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Developer of Stocks for Blackberry 10
Developer
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: Air Application on BB10 failing to Open for certain users after a few days

Thanks. Don't forget a "positive" review ;-)