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New Contributor
Posts: 6
Registered: ‎02-13-2011
My Device: Not Specified

Bug reports

Just wondering how long it takes for a submitted bug report to get looked at.

 

I know that everyone at RIM is very busy, but it would be nice to know that it has at least been looked at.

 

Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: Bug reports

Way back in December, they didn't seem to be looking at them at all.

 

Some time around when the 0.9.2 SDK was released in January, they seemed to catch up, and I believe at this point most new tickets will move from New (or whatever) to "Triage" within 3-5 days.

 

Once in Triage, they may sit for... well, months (judging by several of mine).  You may or may not see other signs of activity.

 

In any case, if it's a ticket you've created, you'll see emails whenever there's an update or status change.


Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!