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Super Contributor
Posts: 440
Registered: ‎01-13-2011
My Device: Playbook
My Carrier: NA

Faulty PlayBook

My free playbook has recently developed a fault with the hdmi connection, it no longer sends a picture out, I know it's the playbook becuase i tried another playbook with the same setup and it was fine.

 

Is there anyone I can contact for a repair/replacement as the playbook was free from developing an app for it.

 

Thanks

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BlackBerry Apps: Instruments | ARTPAD | Piano | Drums | Xylophone
Developer
Posts: 1,807
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.3.2.858, Z10 (STL100-3)-10.3.1.2576, Z30 (STA100-5)-10.3.1.2582, Passport (SQW100-1)-10.3.1.2576, PlayBook (16GB)-2.1.0.1917
My Carrier: Verizon

Re: Faulty PlayBook

Contact the standard BlackBerry support phone number (for your country/area).
---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Developer
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: Faulty PlayBook

I had an OS issue and I received a replacement within a few days. Be prepared to be on the phone for awhile.
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Developer
Posts: 1,807
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.3.2.858, Z10 (STL100-3)-10.3.1.2576, Z30 (STA100-5)-10.3.1.2582, Passport (SQW100-1)-10.3.1.2576, PlayBook (16GB)-2.1.0.1917
My Carrier: Verizon

Re: Faulty PlayBook

How long were you on the phone? I was maybe an hour, with a 2 hour gap in the middle to backup and wipe, then reload and upgrade my device.
---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Developer
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: Faulty PlayBook

About that. Had too do it a couple of times. Customer support was really good.
Developer
Posts: 1,807
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.3.2.858, Z10 (STL100-3)-10.3.1.2576, Z30 (STA100-5)-10.3.1.2582, Passport (SQW100-1)-10.3.1.2576, PlayBook (16GB)-2.1.0.1917
My Carrier: Verizon

Re: Faulty PlayBook

Same, it was quite good. I actually went through the unnecessary motion of posting up everything that I did: http://supportforums.blackberry.com/t5/Native-SDK-for-BlackBerry-Tablet/camera-and-screenshot-not-wo...

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.