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Adobe AIR Development

Posts: 91
Registered: ‎01-26-2011
My Device: Torch
My Carrier: ---

Re: Free PB Defective - Can I Exchange?

I recently had to get my free PB replaced as well (the camera was not functioning any longer).

The FedEx guy came to the office to pick up my PB.

He printed out the shipping label right then and there.

So, I never received any shipping label prior to the FedEx guy arriving.


Did you ask the FedEx guy if he had a shipping label?


good luck.

My PlayBook Apps
New Contributor
Posts: 5
Registered: ‎11-05-2011
My Device: Blackberry Bold 9780, Blackberry Playbook
My Carrier: TELUS

Re: Free PB Defective - Can I Exchange?

Yup, I made sure to ask them each time - the driver said he only had instructions for picking up a package with no idea where to send it to. I also asked if there was someone he could call for that information (He said no)


Perhaps the person scheduling my pickup is forgetting to pass on the information? I'll definitely ask again if or when FedEx drops by. Thanks for letting me know!

New Developer
New Developer
Posts: 17
Registered: ‎11-26-2009
My Device: Bold 9700
My Carrier: T-Mobile GER

Re: Free PB Defective - Can I Exchange?

Has the PlayBook exchange service been shut down? If you write an email to BlackberryPlaybookReturns@tmgideas.com the mail delivery will fail. What should I do with my defective PlayBook now?  

When I start the camera, the display shows vertical bars in greyscales for both of the cameras instead of the live camera view....

BlackBerry Development Advisor
Posts: 15,882
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Free PB Defective - Can I Exchange?

Use the Get Support link on the page below that pertains to your country.



Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Posts: 849
Registered: ‎03-03-2011
My Device: Z10

Re: Free PB Defective - Can I Exchange?

I have the same problem with free PB. Could it be the SW issue after OS upgrade?

Leader of Ljubljana BlackBerry Developer Group
BlackBerry Certified Builder for Native Application Development