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06-22-2012 08:33 AM
@mdd: Are you saying that people are upgrading to a new release of the app but are getting an earlier version instead? If so, we've been dealing with this for close to a month and RIM has no idea why this is occurring. Every day we been fighting this issue. If this is the case, please contact dev support to get a ticket open.
06-22-2012 08:45 AM
It was a new purchase rather than an upgrade:
my latest approved release is 0.20.12.6, but AppWorld on my PB shows 0.0.20.11 and that is what the customer got.
AppWorld on web shows the correct version: 0.20.12.6.
I spent a whole day looking for a bug, but then checked the sales report... I have already emailed vendor support but no response at all. How do I create a ticket?
Why are others mentioning post for sale PER RELEASE? I see no way to do that on vendor portal...
06-22-2012 03:23 PM
Customer reports that the latest version is available if they access AppWorld in English.
My app IS localized, but only includes en_US and en_CA locales. Should I have selected "all languages" instead of only English?
06-22-2012 03:38 PM
AppWorld on web says the latest version's release date is JULY 21 (1 month after approval) - is this normal? I did not notice any delay for previous releases?
Changing language makes no difference to what I see in PB AppWorld - still the ancient version...
06-25-2012 01:37 PM
I encounter the same issue:
-customer is complaining about buying an "old" version
-release date of the latest version is displaying +1 extra month on AppWorld now
jtegen, is there any open thread on this issue in another forum ?