10-15-2012 12:27 PM
Yes. Existing purchase can't be retrieved. It's very strange, because when customer didn't buy digital good and want to buy, error code 30242 appears. When customer bought digital good before os upgrade and start app, digital good is not retrieved. When customer bought digital good before os upgrade and click "buy" button again information that digital good is already bought appears.
It is luko LAN Player app:
10-15-2012 12:41 PM
I just tested on my PlayBook running the external version of 2.1.0 and am able to successfully purchase the full version of luko LanPlayer.
Is everyone experiencing this problem?
Are you able to reproduce in house? If so, how was the app loaded to your device?
10-15-2012 12:53 PM
Quick question, when you check for existing purchases do you check both App World cache as well as the server? The Cache will most likely get removed with an OS upgrade.
10-15-2012 12:57 PM
Did You test it on 126.96.36.1992?
I am having this error on this version of PlayBook OS.
On os 2.1 beta it was working fine too.
I think that everybody has that problem because nothing was purchased since 4th of october and I am getting complaints from customers about this error.
10-15-2012 12:58 PM
How about the question from my l;ast post:
"Quick question, when you check for existing purchases do you check both App World cache as well as the server? The Cache will most likely get removed with an OS upgrade."?
10-15-2012 01:06 PM
You now have something to ask your users Make sure you check the App World server cache,
As well it is definitely recommended that you keep a local copy of purchases so your application does not need to rely on App World at all.
10-15-2012 01:06 PM
After catching up on this thread and now being on PB 2.1, decided to try my problematic purchase again. No success.
Remember this is with an in-app purchase from a free app, in this case the game Radiant Defense by Hexage.
So there's no refund I can request, per that suggestion.
Are you getting a 30242?
Yep, Error Id: 30242 every time.
I even tried again this morning after restarting the PB for good measure.
-Noah / aka elite1
10-15-2012 01:59 PM
But now nobody can buy this app. Nobody can use it.
I've tested it on my PlayBook and it doesn't work after os upgrade.
I have many mails from customers saying that they can't buy this app (they get 30242 too).
I think it is something wrong with server/virtual good because it's locked for me. I can't change anything with it (price, desctiption...)
10-15-2012 02:02 PM
Digital Goods can only be purchased once, so it is expected to fail if users are trying to re-purchase.
How was the app loaded to your device? Have you ever purchased this Digital Good in the past?
Can you reproduce on a device that has never purchased this app in the past? Alternateively could you wipe your PlayBook and try to purchase using a different BBID?
Keep in mind that I am not experiencing this issue, so it is not affecting everybody. I definitely empathize, but want to keep the information clear for the purposes of troubleshooting.