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Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer
My Carrier: none

App World reports OS 2 Tablet does not support Android app

We have an Android app in AppWorld. One of our customers, who just upgraded his PlayBook to OS 2, tried to download it and  got  a message in App World that "it is not supported by my current device profile". How can we resolve this? What should I tell my customer to check? Any help will be greatly appreciated. If you have a PlayBook with OS 2, and are able to try this yourself, the link for our app is here.

 

Thanks.

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World reports OS 2 Tablet does not support Android app

As a test, I just search for, found and downloaded and installed your Ten Commandments app.

 

Tell your customer to reboot his Playbook and try again.

While connected to his charger. Press and hold the Power key, up and down volume (-/+) all three buttons simultaneously, for about 10-12 seconds. You should the red LED blink and that should allow a reset of the PlayBook and to power up.

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Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer
My Carrier: none

Re: App World reports OS 2 Tablet does not support Android app

Thanks so much for letting me know that you were able to download and run our app, and for the for the suggestion for my customer to try. Unfortunately, my customer had to send his PlayBook back for repairs (it was not charging properly) and doesn't expect to have it again for at least a week. He'll give it another try when he gets it back.

Regular Contributor
Posts: 64
Registered: ‎02-08-2012
My Device: Developer
My Carrier: none

Re: App World reports OS 2 Tablet does not support Android app

I see some countries are unsopported for your app, something to check on.

Contributor
Posts: 16
Registered: ‎02-21-2012
My Device: Developer
My Carrier: none

Re: App World reports OS 2 Tablet does not support Android app

Thanks, but that isnot the issue. My customer is in North Amercia.

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World reports OS 2 Tablet does not support Android app

You're welcome, good luck.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 3
Registered: ‎02-26-2012
My Device: Playbook
My Carrier: Motorola

Re: App World reports OS 2 Tablet does not support Android app

My playbook have same problem.
When I install my android app through the eclipse, the eclipse show my device "Android player is not available"!
But I have install the OS 2.0.0.7971. Why tell me haven't the Android player?