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New Contributor
Posts: 3
Registered: ‎11-06-2013
My Device: iphone
My Carrier: MTCTOUH

HELP I HAVE A PROBLEM

[ Edited ]

To whom it may concern,
 
Dear Blackberry team I've downloaded the blackberry app on android(samsung tablet) and on iphone I have both phones. In the first place everything was going right the blackberry app worked and I was able to receive and send messages for any device.
Suddenly in  the next day I was receiving every request from anyone or any message but I couldn't send anything and my message was kept undeliverable as I am out of connection. I tried to switch devices several times and it's not working and I did uninstalled the app and reinstalled it I have the same result! it's not working I still cannot send anything to anyone and this issue is a week long. I would like you to fix it or to advise me how the fix this problem.
My black berry ID is**Removed**
 
Thank you for your help
Best Regards for the blackberry team
 

 

 

Edit: Email removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

Highlighted
Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: HELP I HAVE A PROBLEM

You mention you are out of connection?

What conneciton are you using? is it data or wifi?

Let me know if this help.
New Contributor
Posts: 3
Registered: ‎11-06-2013
My Device: iphone
My Carrier: MTCTOUH

Re: HELP I HAVE A PROBLEM

WIFI

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: HELP I HAVE A PROBLEM

How many contacts are affected?

Let me know if this help.
New Contributor
Posts: 3
Registered: ‎11-06-2013
My Device: iphone
My Carrier: MTCTOUH

Re: HELP I HAVE A PROBLEM

ALL MY CONTACTS AND NO ONE IS RECEIVING MY INVITATIONS

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: HELP I HAVE A PROBLEM

Try this

 

 

Install the latest version of BBM Channels from BlackBerry Beta Zone, https://blackberry.com/beta.

Let me know if this help.
Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: HELP I HAVE A PROBLEM

This user specifies he is using an Android and an iPhone, not a Blackberry. Therefore he/she cannot install the Channels beta from the betazone.

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