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Contributor
Posts: 19
Registered: ‎04-03-2013
My Device: Z10
My Carrier: Reliance India

Re: Permission denied when trying to create a file in the cash folder

Justin,

 

I am unable to open the bug even after logging in successfully. For some reason, the page https://www.blackberry.com/jira/secure/Dashboard.jspa never loads completely.

 

Is it possible for you to add my BlackBerry ID or email address as a notification party after you open the bug yourself? That way, I can be uptodate of the bug status.

 

I don't wish to lose any more time just to create a bug for further investigation of this issue as our users are being affected for an unsually long time.

 

I will be grateful for your co-operation.

 

Thanks,

Sunil

 

 

Retired
Posts: 264
Registered: ‎01-08-2013
My Device: BlackBerry 10 Dev Alpha B
My Carrier: Bell

Re: Permission denied when trying to create a file in the cash folder

No problem Sunil, I have created the bug myself.

 

I don't see a way to add your BBID or email as an additional contact, so I'll have to forward any progress updates here.

 

    Justin

Justin Jasmann | Android Application Development Consultant
Developer Relations
developer.blackberry.com
Contributor
Posts: 19
Registered: ‎04-03-2013
My Device: Z10
My Carrier: Reliance India

Re: Permission denied when trying to create a file in the cash folder

Thanks Justin, what is the direct link to the bug report in Jira?

 

-Sunil

 

 

Retired
Posts: 264
Registered: ‎01-08-2013
My Device: BlackBerry 10 Dev Alpha B
My Carrier: Bell

Re: Permission denied when trying to create a file in the cash folder

Here's the link: https://www.blackberry.com/jira/browse/BBTEN-1135

 

    Justin

Justin Jasmann | Android Application Development Consultant
Developer Relations
developer.blackberry.com
Contributor
Posts: 19
Registered: ‎04-03-2013
My Device: Z10
My Carrier: Reliance India

Re: Permission denied when trying to create a file in the cash folder

Hi Justin,

 

I still cannot access https://www.blackberry.com/jira/browse/BBTEN-1135. I have tried on multiple machines.

 

Either the page never loads up or it gets redirected to https://www.blackberry.com/jira/secure/Dashboard.jspa

which also does not load. I am using Mac OS 10.7.5 with Chrome, Safari, Firefox.

 

Anyways, more importantly, I would like to know if there is any update on the bug or any additional information needed

from my side.

 

Thanks

Sunil

Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: Permission denied when trying to create a file in the cash folder

Just an fyi, the page loads perfectly for me. But maybe it is already fixed in the mean time.
Or maybe it was just because I was already logged in on the BlackBerry Developer site.


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Retired
Posts: 264
Registered: ‎01-08-2013
My Device: BlackBerry 10 Dev Alpha B
My Carrier: Bell

Re: Permission denied when trying to create a file in the cash folder

Thanks ndsmyter 

Justin Jasmann | Android Application Development Consultant
Developer Relations
developer.blackberry.com
Contributor
Posts: 19
Registered: ‎04-03-2013
My Device: Z10
My Carrier: Reliance India

Re: Permission denied when trying to create a file in the cash folder

Justin,

 

Considering that the solution is not yet imminent and our app users are complaining about unreliability due to the file download errors, do you advise we take the app offline from AppWorld?

 

Otherwise, it is causing unnecessary negative reviews because the App is totally unusable for a high number of users who download it.

 

Thanks

Sunil

Retired
Posts: 264
Registered: ‎01-08-2013
My Device: BlackBerry 10 Dev Alpha B
My Carrier: Bell

Re: Permission denied when trying to create a file in the cash folder

Sunil,

 

We typically advise that you inform your customers of the issue in the release notes section, however pulling the app from the store is completely up to you.

 

I understand that negative feedback can be detrimental to your reputation.

 

    Justin

Justin Jasmann | Android Application Development Consultant
Developer Relations
developer.blackberry.com
Contributor
Posts: 19
Registered: ‎04-03-2013
My Device: Z10
My Carrier: Reliance India

Re: Permission denied when trying to create a file in the cash folder

Justin,

 

I have removed the App out of AppWorld temporarily as we did not want to risk our reputation and also a release note is not appropriate in our case because the app could be very much unusable due to the core functionality not working.

 

I was also able to access the JIRA page with a different BlackBerry ID (newly created one). The latest exception log is attached with some more comments. I was able to add myself to the watch list for that bug. So, I presume any update on the bug status will send me an automatic notification.

 

I am still not sure if the bug is in our App code or Android Run Time, Can you please confirm based on the exception logs I have shared? I can share the relevant Android code if necessary also in the Jira report.

 

Thanks

Sunil