10-23-2013 12:10 PM
I'm using my email address as my username but it tells me that the ID already exists. I tried to retreive password assuming I'd already made an account but the Password Reset question is written in Afrikaans.
Not sure what to do here. Someone has used my email as their BlackBerry ID. Its my email address so I don't know how they were allowed to do this. Perhaps they haven't verified their account information and there's something you can do.
Trying to get this BBM app up and running on my android and I'm stuck at creating the BB ID
Solved! Go to Solution.
10-23-2013 12:27 PM
10-23-2013 01:36 PM
Seems wrong that I should have to use a different email than everything else I use simply because someone used my email as their username and BlackBerry didn't validate it.
This needs to be fixed.
10-23-2013 02:04 PM
So I figured it out. In the mobile app when retreiving the password there was a "Reset" option. When using this option they send a link to the email address you're trying to access. I used it to delete the account entirely and start over.
This freed up the account for me to use. I'm now up and running.
10-23-2013 03:15 PM - edited 10-23-2013 03:15 PM
That's exactly the same problem I'm having.
Tarandon, how did you manage to fix this? When I come to the forgot password/reset password bit in the app or online it asks for my email, provides a captcha and asks the answer to the secret question (which the person who used my email id put as 'my wife name').
This is so frustrating. How can BB allow someone to use my email id without ever verifying it? And now not give me the option to send a reset email to that email id?!
10-23-2013 04:43 PM
10-24-2013 02:37 PM
Same is happening to my girlfriend.
How the hell does this company let someone use another person's email address?????????
Havent't found a solution yet
10-24-2013 03:26 PM
Tarandon, I see you're on Android so maybe it's a bit different and there's a reset option displaying but it's definitely not on iOS. I tweeted Blackberry Help but of course no one replied. And then they wonder why they're in this mess.