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New Contributor
Posts: 4
Registered: ‎12-09-2013
My Device: Bold 9900
My Carrier: Rogers

BBM - Can not scroll in Contact and Update Tabs

I have a 9900. My OS is 7 Bundle 2807. I just updated BBM to Version 8.2.0.18. I am unable to scroll through my contacts and updates using either my screen or trackpad.

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: BBM - Can not scroll in Contact and Update Tabs

Good day

Have you simply try to reboot your device?
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New Contributor
Posts: 4
Registered: ‎12-09-2013
My Device: Bold 9900
My Carrier: Rogers

Re: BBM - Can not scroll in Contact and Update Tabs

Yes. I have powered it right down and also pulled the battery out.

Visitor
Posts: 1
Registered: ‎04-10-2014
My Device: Blackberry Curve 9320
My Carrier: Vodacom

Re: BBM - Can not scroll in Contact and Update Tabs

[ Edited ]

I have the same exact issue with my Curve 9320 the selector goes down but my screen doesnt move if I remove the battery it works for an hour or 2 amd then it does the same if I wanted a device that I had to reboot to work the whole time I would have bought a nokia! is there a solution to this as I really like the new layout of bbm but i had to refert back to an older version as this is a frustration.

New Member
Posts: 1
Registered: ‎04-23-2015
My Device: Bold 9900
My Carrier: Vodacom

Re: BBM - Can not scroll in Contact and Update Tabs

Hi. i have a bb 9900 bold. Software 7.1.0. and is up to date, Though i am running BBM Verison 8.5.2.23. Im having the same issues. my scroll is working fine, but the screen wont move, and when i touch to move, it doesnt works when it wants to, very rarely. but goes back to not scrolling. this only happens on bbm. i have done the battery removal, rebooting, nothing works, plus i have over 150MB of application storgae free ! 

Any suggestions ? not moving between updates especially is a pain !