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BBM

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New Contributor
Posts: 4
Registered: ‎05-02-2014
My Device: Blackberry-3649, Q10
My Carrier: 2347039047262

BBM ID

 

 

How can i reset my password when i have forgotten my secret question answer?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BBM ID

You can't on your own. Your carrier can usually help with issues related to your BlackBerry ID but that would be your only other way of doing it. The only solution other than that is to start fresh with a new ID.

 

 

Cheers.  Smiley Happy


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Guru II
Posts: 21,725
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BBM ID

If you've verified your BBID when you set it up then you can reset your password without your secret question by going to bbid.com. If you never verified your email then you will need the secret question. I'm not sure that your carrier can even reset that either.

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New Contributor
Posts: 4
Registered: ‎05-02-2014
My Device: Blackberry-3649, Q10
My Carrier: 2347039047262

Re: BBM ID

Thank you John but bbid.com is not opening
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: BBM ID

Well Samson, you can try:

https://blackberryid.blackberry.com/bbid/recoverpassword/