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New Member
Posts: 1
Registered: ‎01-17-2014
My Device: Samsung S4
My Carrier: Virgin Mobile South Africa

BBM Recovery Question strange

Hi

 

I downloaded the BBM app end of last year, but my messages were taking forever to go through and vice versa.  I gave up on BBM.   Now I want to try using the app again.

 

I tried to reset my password, however the recovery question being asked is very strange to me and therefore cannot provide the answer......it's not even that I have forgotten, just that the question is foreign to me.

 

What do I do now?  Please assist.

 

Ron

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Forums Veteran I
Posts: 1,986
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: BBM Recovery Question strange

Hi ronwynne

 

Welcome to the Community 

 

I hope you can solve your problem through guidance of this article. Article ID: KB35103  How to reset the BlackBerry ID account on BBM for Android and iPhone if the Password Recovery Answer is unknown.

 

Good luck.


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