Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component


New Member
Posts: 1
Registered: ‎01-17-2014
My Device: Samsung S4
My Carrier: Virgin Mobile South Africa

BBM Recovery Question strange



I downloaded the BBM app end of last year, but my messages were taking forever to go through and vice versa.  I gave up on BBM.   Now I want to try using the app again.


I tried to reset my password, however the recovery question being asked is very strange to me and therefore cannot provide the answer......it's not even that I have forgotten, just that the question is foreign to me.


What do I do now?  Please assist.



Forums Veteran I
Posts: 1,986
Registered: ‎11-01-2013
My Device: Z30, Z10 (, 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: BBM Recovery Question strange

Hi ronwynne


Welcome to the Community 


I hope you can solve your problem through guidance of this article. Article ID: KB35103  How to reset the BlackBerry ID account on BBM for Android and iPhone if the Password Recovery Answer is unknown.


Good luck.

Click like.jpgto thanks those who help you • If your issue solved, mark the best post in your thread as Solution message_type_solution1.gif

Self Support: Knowledge Base & Manuals