06-19-2014 02:16 AM
06-19-2014 03:47 PM - edited 06-23-2014 09:28 AM
The steps in this BlackBerry Knowledge Base Article that addresses the issue you are reporting:
Let me know how it goes!
06-23-2014 09:30 AM
Please try the article I listed above, downgrading will not solve this problem.
06-24-2014 02:22 AM
I exprienced the same problem when I updated BBM a couple days ago. Here's how I fixed it.