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BBM

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New Contributor
Posts: 8
Registered: ‎08-13-2013
My Device: BlackBerry 10

BBM is unable connect to the server

The problem with the BBM. The other day my BBM stopped working. It is important to note that after I got the phone, BBM worked perfectly. The problem appeared only recently.

I tried (unsuccessfully)
1. Reboot
2. Hard reset (c pulling out the battery)
3. Wipe (also with a new BBID), without a SIM card, only via WiFi. Also with different firmware OS

Error starting BBM:
"BBM is unable connect to the server."

The only problem with BBM, everything else - BlackBerry World works fine.

Nothing helps. How to test BBM connected applications? My BlackBerry - Dev Alpha C.

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: BBM is unable connect to the server

What device is this?

For BlackBerry legacy device such as 9700,9900 and so forth they need to have a data plan for the BBM application to work. Only BlackBerry 10 devices can use BBM over wifi.

Let me know if this help.
New Contributor
Posts: 8
Registered: ‎08-13-2013
My Device: BlackBerry 10

Re: BBM is unable connect to the server

"My BlackBerry - Dev Alpha C."
Its Blackaberry 10 device. Data plan not needed.
Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: BBM is unable connect to the server

Got it.

what is the version of your operating system? is it 10.1 or 10.2?

Let me know if this help.
New Contributor
Posts: 8
Registered: ‎08-13-2013
My Device: BlackBerry 10

Re: BBM is unable connect to the server

I'm trying autoloader for DAC - Autoload-DevAlphaC-10.2.1.1057.exe.
Also, I've tried other versions 10.2 (1055 и 1791) - but without success.
Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: BBM is unable connect to the server

auto loader so your side loading your device?

Let me know if this help.
New Contributor
Posts: 8
Registered: ‎08-13-2013
My Device: BlackBerry 10

Re: BBM is unable connect to the server

yes, i'm using autoloader

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: BBM is unable connect to the server

I think the problem is with the 10.2 software that you sideloaded. You can try reloading your software using the BlackBerry Link.

Let me know if this help.
New Contributor
Posts: 8
Registered: ‎08-13-2013
My Device: BlackBerry 10

Re: BBM is unable connect to the server

No, I have used this device on all firmware (10.0 10.10.1 и 10.2 10.21). And never had any problems with BBM (including 10.2). I think the problem with servers BBM, the error is clearly talking about it. Its software (from blackberry) error
New Contributor
Posts: 8
Registered: ‎08-13-2013
My Device: BlackBerry 10

Re: BBM is unable connect to the server

What diagnostics can I make to get more information about this error?