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New Contributor
Posts: 3
Registered: ‎10-29-2013
My Device: Z10
My Carrier: Verizon

BBM message delivery delay for iOS users

My friends are on iOS/Android and we have our own group. Some members who have iOS devices have noticed that messages posted by other members are not received until hours later. Is there a KB article that addresses this? I know there is one for Android (KB35250) and I've distributed it to the Android users.

Forums Veteran I
Posts: 1,825
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BBM message delivery delay for iOS users

Hello 916keneke

 

Welcome to http://supportforums.blackberry.com

 

All your contacts should have your time zone and date set automatically, not manually since receipt of the PIN has a haphazard manner and bad sync.

If your problem evidences the persistence, removes the group and re-create it and invite all again.

 

Regards. 

 


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icu
New Member
Posts: 1
Registered: ‎11-05-2013
My Device: iPhone 4s
My Carrier: PCCW

Re: BBM message delivery delay for iOS users

we have a group chat with people using bb and iphone (mostly ios7). Among bb users, messages are not delayed. iphone users receive delayed messages and there was a period when iphone users can send individual messages to bb users but not vice versa.

 

deleting the group and recreating is not desirable as we've shared a lot of pictures already.

 

This issue occured since 2 Nov and seems to have resolved on its own on 4 Nov. Any other solution? Why bb users are not impacted?