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BBM

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Contributor
Posts: 26
Registered: ‎04-29-2014
My Device: z10
My Carrier: Go Conquer

Re: BBM on Z10

Hi All,

 

Go Conquer (http://www.48months.ie/) got back to me with the following

 

Hi Paul,

Sorry for the wait.

Our techs have replied to say there is absolutely nothing at network level to stop this app working.

They have suggested that Blackberry might need to white-list our IP range 217.114.169.228 /27.

Can you contact them to see if this helps.

Let me know how it goes.

 

Any ideas where to go from here.

 

Regards

 

Paul.

Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Re: BBM on Z10

Can you let me know what OS you are currently using? Settings > About > Software Release?

 

Thanks! 


Got a question about a BlackBerry Product or Service?

If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF

Highlighted
Contributor
Posts: 26
Registered: ‎04-29-2014
My Device: z10
My Carrier: Go Conquer

Re: BBM on Z10

Hi There,

               i am using 10.2.1.2102 

 

Thanks

 

Paul.

Contributor
Posts: 26
Registered: ‎04-29-2014
My Device: z10
My Carrier: Go Conquer

Re: BBM on Z10

Hi guys.
Just a note on this problem if I setup a mobile hot spot and connect my wife's z10 to mine BBM on her phone works over my data connection. The reverse us also true if I connect to my my z10 to her z10 using mobile hot spot my BBM works. Very strange.

Paul.
Retired
Posts: 281
Registered: ‎04-25-2014
My Device: Passport
My Carrier: Rogers

Re: BBM on Z10

Can you try to send yourself a PIN message while connected to your mobile network?

 

1. Open the Hub and select "PIN Message"

2. Select "Compose"

3. Enter your PIN in the "To" field

4. Tap "Send"

 

Note: To find your PIN go to Settings > About > Category  > Hardware

 

Let me know what happens!




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Contributor
Posts: 26
Registered: ‎04-29-2014
My Device: z10
My Carrier: Go Conquer

Re: BBM on Z10

Hi Brian,

               No Joy.

 

Regards

 

Paul.

Posts: 95,516
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM on Z10

What was the result of the PIN message sent? Do you see any notation as a small "D" beside your sent message?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 26
Registered: ‎04-29-2014
My Device: z10
My Carrier: Go Conquer

Re: BBM on Z10

No joy pin message fails to send.

 

Regards

 

Paul.

Posts: 95,516
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM on Z10


dpaulod wrote:

No joy pin message fails to send.

 

Regards

 

Paul.


That took quite a while to test.

anything you can add other than "no luck"? You told us that already above.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 26
Registered: ‎04-29-2014
My Device: z10
My Carrier: Go Conquer

Re: BBM on Z10

Hi All,

          I gave up on the problem for a while but have come back to it again.

 

When I try to send a pin message with the wifi off a circular clock appears next to the message and it does not send

until wifi is enabled once again.

I purchased the phone factory unlocked from amazon in germany but I am using the phone in Ireland not sure if this has any impact.

 

Regards

 

Paul.