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New Contributor
Posts: 4
Registered: ‎07-06-2014
My Device: iphone 4

BBM on iPhone 4 won't deliver messages

Hey all!

 

So months ago I used BBM without any problem.  I ended up deleting it for awhile but just recently redownloaded and tried to contact one of my contacts.  They are still on my contact list and I can see their updates, but everything I try to send just gets the grey tick, never a D or R.  I have upgraded my ios software, restarted, deleted and redownloaded BBM but nothing.  Please help!

 

Thank you

Retired
Posts: 281
Registered: ‎04-25-2014
My Device: Passport
My Carrier: Rogers

Re: BBM on iPhone 4 won't deliver messages

The grey tick is a confirmation from the wireless network that your message has been sent, if you aren't seeing a D or an R then the recipients device likely has not received it yet. It could be turned off, not connected to a wireless network or something else.

 

Do you have any way of contacting this person besides using BBM? Ask them to open BBM on their device and see if the message has been received.

 

It sounds like this problem is just for one contact, can you confirm that you don't have any send and receive issues with others?

 

Let me know!



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New Contributor
Posts: 4
Registered: ‎07-06-2014
My Device: iphone 4

Re: BBM on iPhone 4 won't deliver messages

Thanks for the reply!

 

Well I know they are on BBM routinely because I can still see their updates and profile picture changes.  Unfortunately, they are my only contact and BBM is the only way I have to communicate with them.

 

Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Re: BBM on iPhone 4 won't deliver messages

 

Do you know what type of device your friend is using? Are they able to message you successfully? 


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New Contributor
Posts: 4
Registered: ‎07-06-2014
My Device: iphone 4

Re: BBM on iPhone 4 won't deliver messages

They have an iPhone (I believe a 5) and I am not sure if they can message me because I can't tell if they have even tried to
New Contributor
Posts: 4
Registered: ‎07-06-2014
My Device: iphone 4

Re: BBM on iPhone 4 won't deliver messages

I am updated to the newest iOS also
Regular Contributor
Posts: 87
Registered: ‎07-24-2014
My Device: iPhone 4s
My Carrier: Warid Tel

Re: BBM on iPhone 4 won't deliver messages

Have u tried to reinstall ur app