07-06-2014 02:25 PM
So months ago I used BBM without any problem. I ended up deleting it for awhile but just recently redownloaded and tried to contact one of my contacts. They are still on my contact list and I can see their updates, but everything I try to send just gets the grey tick, never a D or R. I have upgraded my ios software, restarted, deleted and redownloaded BBM but nothing. Please help!
07-07-2014 09:28 AM
The grey tick is a confirmation from the wireless network that your message has been sent, if you aren't seeing a D or an R then the recipients device likely has not received it yet. It could be turned off, not connected to a wireless network or something else.
Do you have any way of contacting this person besides using BBM? Ask them to open BBM on their device and see if the message has been received.
It sounds like this problem is just for one contact, can you confirm that you don't have any send and receive issues with others?
Let me know!
07-07-2014 10:12 AM
Thanks for the reply!
Well I know they are on BBM routinely because I can still see their updates and profile picture changes. Unfortunately, they are my only contact and BBM is the only way I have to communicate with them.
07-10-2014 11:21 AM
Do you know what type of device your friend is using? Are they able to message you successfully?
If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF