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Contributor
Posts: 23
Registered: ‎02-23-2013
My Device: z10, bold
My Carrier: telus

BBM setup error

BBM setup keeps giving me a message "The Blackberry ID is already associated with BBM on another device. Do you want to switch your bbm information to your current device?"

 

The problem is that the id is not asscoaited with bbm on any other device all three phones using this ID give that message and when I click switch bbm it puts someone else's bbm on my phone and they lose theirs.  There are no other options on screen other than exit and switch bbm.  I want my bbm back and cannot figure out how to get it.  I have performed secuirty wipes on phones and tried with a brandnew phone.

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Moderator
Posts: 4,539
Registered: ‎06-26-2013
My Device: Curve 8520

Re: BBM setup error

Hi winfieldZ10

 

Please do not create multiple posts on one topic

I have locked this thread

Please keep all discussion about this issue on the following thread:

http://supportforums.blackberry.com/t5/BBM-for-BlackBerry/how-to-delete-bbm-associated-with-Blackber...

Steve_T                                                                                                                          New to the Community click here  
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