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New Contributor
Posts: 4
Registered: ‎02-23-2014
My Device: iphone 5
My Carrier: Rogers

BBM signed me out and app stuck on setting up bbm loading page

Hi everyone. My Iphone 5 (iOs 6) signed me out of BBM and when I sign in with my blackberry ID it doesn't move from the "setting up bbm" loading page (for days). 

 

Anyone know what could possibly help?

 

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: BBM signed me out and app stuck on setting up bbm loading page

Hi and Welcome to the Community!

 


 

Article ID: KB35114 BBM for Android and iPhone does not proceed past the “Setting up BBM” screen

 

Good luck.

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Contributor
Posts: 14
Registered: ‎03-06-2014
My Device: Curve 9300, Moto G (kitkat)
My Carrier: O2 Germany

Re: BBM signed me out and app stuck on setting up bbm loading page

KB35114 doesnt help me. kexy, have your problem solved?
New Contributor
Posts: 4
Registered: ‎02-23-2014
My Device: iphone 5
My Carrier: Rogers

Re: BBM signed me out and app stuck on setting up bbm loading page

Disconnect your iphone from wifi and try the app setup again. That seemed to work for me but nothing in the articles provided any help. I hope it works for you! 

Contributor
Posts: 14
Registered: ‎03-06-2014
My Device: Curve 9300, Moto G (kitkat)
My Carrier: O2 Germany

Re: BBM signed me out and app stuck on setting up bbm loading page

if it's so easy, i would post anything here. but it is not so easy.

 

thx anyway for your input

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Contributor
Posts: 14
Registered: ‎03-06-2014
My Device: Curve 9300, Moto G (kitkat)
My Carrier: O2 Germany

Re: BBM signed me out and app stuck on setting up bbm loading page

Hi All,

 

i got it.

 

before BBM, i have installed Avast antivirus. Avast block something that necesary for BBM Setup.

 

Yesterday i deinstalled BBM and then forced avast to stop, restart. check wheter avast is still deactivated. download and install BBM, login and loged in. very esay.

 

you should try on iphone.