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Contributor
Posts: 10
Registered: ‎07-06-2014
My Device: Samsung Galaxy Ace II x GT-S7560M
My Carrier: MTS
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BBM will not install

Please help, I have a Samsung Galaxy Ace II GT-S7560M.  I have been trying to install BBM, but cannot even download software.

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BBM will not install

Hello Peewart67

 

Welcome to http://supportforums.blackberry.com/

 

Indicate which version of Android you have installed

Try to download BBM from this link www.bbm.com/android

 

Regards.


BBM Channels  PIN: C0007093A
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Contributor
Posts: 10
Registered: ‎07-06-2014
My Device: Samsung Galaxy Ace II x GT-S7560M
My Carrier: MTS

Re: BBM will not install

I am trying to install on Samsung Galaxy Ace IIx model GT-S7560M with android version 4.0.4.  When I try to install from bbm.com/android; as soon as I get the the install screen, my phone says loading device compatibility and that is as far as it will go.  Never gets past the "loading device compatibility" to even be able to press the install button would be nice.

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BBM will not install

Hi Peewart67

 

Copyright tried downloading BBM from store Google Play on your Android?


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
Contributor
Posts: 10
Registered: ‎07-06-2014
My Device: Samsung Galaxy Ace II x GT-S7560M
My Carrier: MTS

Re: BBM will not install

I have tried installing in from Google Play already using my phone, it is doing the same thing there.  Says "your device isn't compaticle with this version"  Is there any version of instant messanger that will be compatible?

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BBM will not install

Hi Peewart67 

 

In this case I recommend you try the official BBM apk... Google search it apk BBM for android 4.0.

Try this method will work.

 

Good luck and let us know!


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
Contributor
Posts: 10
Registered: ‎07-06-2014
My Device: Samsung Galaxy Ace II x GT-S7560M
My Carrier: MTS

Re: BBM will not install

I have installed BBM apk for android 4.0 and installed on phone.  When I tap the app to start the program it tries to open then says "Bad request.  We apologize for any inconvenience and thank you for your patience."  I guess I'm half way there now.

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BBM will not install

I suggest you look for the official BBM apk

Such a step.

 

Luck!


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
Contributor
Posts: 10
Registered: ‎07-06-2014
My Device: Samsung Galaxy Ace II x GT-S7560M
My Carrier: MTS

Re: BBM will not install

Where might I find this official BBM apk?  I have searched high and low and can't seem to find it.  I have also tried to install several different ones, and they all have the same end result and will not open.

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: BBM will not install

Hello Peewart67

Write me a message in private. I'll send you a version of BBM apk official privately.

Luck!

Regards.

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution