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New Contributor
Posts: 7
Registered: ‎12-08-2013
My Device: iPhone 4S
My Carrier: Airtel

Background App Refresh Problem

[ Edited ]

I've always experienced this problem and I've searched countless forums and I seem to be the only one with this problem. BBM does not update statuses or display pictures of my contacts UNTIL I open the app. For example, if a contact updated their status at 9:25am and I opened the BBM app at 11:15am, the new status will indicate that it was updated "Just Now" and have a time stamp  of 11:15am instead of 9:25am. In short, background app refresh for bbm doesnt' seem to work.

 

Here are the following troubleshooting steps I have taken with no luck:

1. Closed the app (even closed it in the background

2. Checked and confirmed that Background App Refresh is set "On"

3. Checked and confirmed that BBM Background App Refresh is set "On"

4. Rebooted my phone

5. Updated my iOS version to the latest version 7.0.4

6. Updated my BBM app to the latest version 1.0.5.134

 

Note the following:

 

My phone make and model is iPhone 4S.

I have not used my Blackberry ID on any other device. 

I have not signed/logged out since installing the app.

Everything else works fine. i.e. I can send and receive messages with no problem.

Push notifications such as new messages are delivered instatly even when the app is running in the background.

 

If anyone has a solution to this, your help will be much appreciated.

New Contributor
Posts: 7
Registered: ‎12-08-2013
My Device: iPhone 4S
My Carrier: Airtel

Re: Background App Refresh Problem

Anyone else experiencing this issue or has a solution? 

New Contributor
Posts: 7
Registered: ‎12-08-2013
My Device: iPhone 4S
My Carrier: Airtel

Re: Background App Refresh Problem

Bump
New Contributor
Posts: 7
Registered: ‎12-08-2013
My Device: iPhone 4S
My Carrier: Airtel

Re: Background App Refresh Problem

Bump
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Background App Refresh Problem

As i guessthe only way is to let BBM always opened in the Multitask ,and Turn on the Background App refresh Smiley Happy

 


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New Contributor
Posts: 7
Registered: ‎12-08-2013
My Device: iPhone 4S
My Carrier: Airtel

Re: Background App Refresh Problem

Thanks Ereeamaxing, but my BBM is always open and runs in the background, background app refresh is set as "On" and so is background app refresh for BBM. I'm surprised I'm the only one with this issue on BBM for iOS (iPhone 4S). I wonder why.
New Member
Posts: 3
Registered: ‎12-28-2013
My Device: iPhone
My Carrier: Vodafone

Re: Background App Refresh Problem

Same problem it's a bug :/
New Contributor
Posts: 7
Registered: ‎12-08-2013
My Device: iPhone 4S
My Carrier: Airtel

Re: Background App Refresh Problem

bump  

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New Contributor
Posts: 6
Registered: ‎10-12-2011
My Device: iPhone 4S
My Carrier: Vodacom

Re: Background App Refresh Problem

Same problem here (iPhone 4S). But I think it's a bug with BBM