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New Contributor
Posts: 2
Registered: ‎10-23-2013
My Device: BB bold 9900
My Carrier: globe

BlackBerry ID did not sync

I Downloaded the new Blackberry app on Android. I am a previous Blackberry user bbm7 for that matter. After signing in the bb ID, the contacts from my previous blackberry did not sync. I don't have any contacts on my blackberry. Please help, want to recover all my contacts...
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry ID did not sync

Hey K3ithkat,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Was your previous BlackBerry up to date with the latest version of BBM?  If there is no contacts present on each device, you will need to manually add the contacts.


Let me know if you have any more questions.





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