Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BBM

Reply
New Member
Posts: 1
Registered: ‎02-05-2014
My Device: iphone
My Carrier: iphone

Can't log in

I recently updated my BBM iphone app and now I can't log in.  I click on forgot password and answer the secret question correctly but it says it is sending the recovery email to my @bbm.com email address?? 

 

I don't have a bbm email address to check?  When I registered I signed up with a gmail email account. 

How do I recover my password if it keeps saying it is sending to my bbm email account?

Highlighted
Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Can't log in

 

Useful help links for BBM for iPhone

 

 

 

VIA |

http://supportforums.blackberry.com/t5/BBM-for-iPhone/Useful-help-links-for-BBM-for-iPhone/td-p/2598...

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't log in


bbm_girl wrote:

I recently updated my BBM iphone app and now I can't log in.  I click on forgot password and answer the secret question correctly but it says it is sending the recovery email to my @bbm.com email address?? 

 

I don't have a bbm email address to check?  When I registered I signed up with a gmail email account. 

How do I recover my password if it keeps saying it is sending to my bbm email account?


Check your Gmail account for the secret question password reset.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code