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Contributor
Posts: 10
Registered: ‎07-10-2013
My Device: Z10
My Carrier: Vodafone Albania

Cannot make a call with BBM but can receive calls

My BB Z10 (or the BBM itself) is playing a strange trick:

 

I can receive BBM calls all right, but I can't make any.

When I try to make a BBM call, I hear a regular rigntone, but in fact the recipient never receives the call. I've tried having both devices in hand, but my call just keeps "ringing" until it says "The person you called in not currently available". You might think that it could be the problem of one particular contact, but this happens with all of them.

 

Any help?

 

Thank you

Developer
Posts: 34
Registered: ‎01-13-2013
My Device: BlackBerry Classic
My Carrier: O2 CZ

Re: Cannot make a call with BBM but can receive calls

I have the same problem. Trying BB10 and iOS7 phones.
Developer
Posts: 34
Registered: ‎01-13-2013
My Device: BlackBerry Classic
My Carrier: O2 CZ

Re: Cannot make a call with BBM but can receive calls

issue is still there, even after BBM update.
Regular Contributor
Posts: 62
Registered: ‎11-15-2012
My Device: Blackberry Z30, Q10, Bold 9900, 64GB Playbook
My Carrier: Telus

Re: Cannot make a call with BBM but can receive calls

can make and recieve calls but wierd issue with speakerphone where people cannot hear me when i put the phone on speaker.

Contributor
Posts: 10
Registered: ‎07-10-2013
My Device: Z10
My Carrier: Vodafone Albania

Re: Cannot make a call with BBM but can receive calls

Yeah, I received an update too, and thought that someone at BB monitors our problems and shows us the solution. But no, the problem persists even after update.

Developer
Posts: 34
Registered: ‎01-13-2013
My Device: BlackBerry Classic
My Carrier: O2 CZ

Re: Cannot make a call with BBM but can receive calls

I am unable to call to another iOS7. My BB10 shows calling screen, but on iOS device nothing happens. Bug or wrong settings on iOS phones?
Contributor
Posts: 10
Registered: ‎07-10-2013
My Device: Z10
My Carrier: Vodafone Albania

Re: Cannot make a call with BBM but can receive calls

It is obvious that us users cannot give any more help to each other.

 

Does anyone know how we can get official assistance from BlackBerry?

Developer
Posts: 34
Registered: ‎01-13-2013
My Device: BlackBerry Classic
My Carrier: O2 CZ

Re: Cannot make a call with BBM but can receive calls

I have just put the question + video to crackberry, maybe somebody will help there: http://forums.crackberry.com/showthread.php?t=922850
Contributor
Posts: 10
Registered: ‎07-10-2013
My Device: Z10
My Carrier: Vodafone Albania

Re: Cannot make a call with BBM but can receive calls

Still not working.

From Android or iOS to BB works fine, but not from BB to Android or iOS to BB.

 

Messages OK both ways.

 

Anyone knows how to get official help from RIM?

Developer
Posts: 34
Registered: ‎01-13-2013
My Device: BlackBerry Classic
My Carrier: O2 CZ

Re: Cannot make a call with BBM but can receive calls

There was an update of BBM on iOS today, but nothing changed, I am still unable to make call from BB10 to other platforms...