11-02-2013 12:42 PM
I wouldn't do a battery pull, at least except as a last resort. Try holding down the power button and keep holding it until the BlackBerry logo appears when the device starts rebooting. Alternately you can hold down both the up and down volume until the device turns off and starts rebooting. Try that. Do not remove the battery while the device is on unless the device is frozen and neither of the above will reboot it.