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New Member
Posts: 1
Registered: ‎11-21-2013
My Device: bold 9790
My Carrier: globe telecom

Deleted account in BBM for Android

Hi. I do not know if I am posting in the right forums, and I don't know if you guys ave direct emails, so I'm posting here. I have an Android smartphone which I used to create a BBM account. Unfortunately I haven't used that account for a couple of weeks because my phone crashed and I had to have it reset to original factory settings. But when I got that phone back, I reinstalled BBM and tried logging into my account, an error message shows that the email/account info I entered is not yet registered when in fact I had used that same account info a few weeks prior to chat with some of my friends. Can you help with that? I do not know what happened, I just suddenlyu couldn't use that account.

Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Deleted account in BBM for Android

I suspect after your reset of the device, BBM might think it is a new device wants to assign a new PIN to the device.

Using the very same BBID, login and if it wants you to create a new PIN, allow it to do so.

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