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Posts: 96,070
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Getting Started with BBM on Android and iPhone

Getting Started with BBM on Android and iPhone

 (Published October 24, 2013 Ty Williams on the BlackBerry Help Blog)


Do you own an Android or iPhone smartphone? If so, you can download BBM and connect with friends and family around the world for free! To help you get started, here are a few things you’ll want to know.


Step 1 – Make sure BBM supports your device

In addition to BlackBerry smartphones, BBM™ is currently available on iPhone and Android devices.

For iPhone, BBM supports iOS v6 and iOS v7 or later.

For Android, BBM supports smartphones running Android v4.0 (Ice Cream Sandwich) and later and with a screen size of 7” or less.


Step 2 – How to download BBM on Android or iPhone

Visit www.BBM.com from your iPhone or Android smartphone browser. This will take you to the official BBM app in the App Store or Google Play.

This is the best way to ensure you get the real BBM for Android or iPhone


Step 3 – Sign into BBM using a BlackBerry ID

In order to use BBM, you’ll need a BBID (BlackBerry ID). Simply put, a BBID is an account that serves as your login to BBM on Android and iPhone.. What’s really convenient is that your BBM contact list and other BBM details are linked to your BBID. With your contact list linked to your BBID, you no longer have to manually backup and restore your BBM contact list when you switch devices.


Update 10/24/13: To help manage the demand for BBM, we are implementing a simple line-up system to ensure a smooth roll out. Since this is the case, after installing BBM on a Android or iPhone, launch the app and enter your email address to a hold a spot in line. We will email you as soon as you reach the front of the line so you can start using BBM. For more details, visit Inside BlackBerry or follow @BBM on Twitter.

If you don’t have a BBID, you’ll be able to create one after installing BBM on your device, or you can create one online by browsing to bbid.com. After creating your BBID, all that’s left to do is sign in to BBM and you’ll be able to start chatting with friends and family.


In the event you already have a BBID but forget the password, visit the BlackBerry ID website for assistance with resetting your password.

Finally, for those that used BBM on a BlackBerry smartphone in the past, you may be able to restore your contacts provided your BBID was associated with a BlackBerry smartphone running BBM 7.0 or later. If this applies to you, when you log in to BBM using that BBID, you will be prompted to restore your contacts.


Step 4 – BBM tips!

At this point, BBM should be installed on your Android or iPhone, and you’ve successfully signed in using a BlackBerry ID. To help you get the most out of BBM, here are a few things you’ll want to know!


What is a BBM PIN and how can I find mine?

A PIN is a unique identifier used in BBM that is automatically generated when you log in to BBM for the first time. If you want to invite someone to be a BBM contact, give them your PIN, or ask for theirs. It’s a neat way to connect with people without having to give them personal information like your email address or phone number. You can also add a new contact on BBM by showing them your PIN Barcode (this looks like a QR code), rather than having to type out the PIN number. After your friend scans your PIN Barcode, you’ll be added to each other’s contact lists. Again, no personal information is exchanged, just your unique PINs.

To find your BBM PIN, tap your BBM picture or name followed by Show Barcode along the bottom toolbar.


How do I change my BBM name, status or picture?

After signing in to BBM, tap your picture or name along the top banner and do any of the following:

  • To change your BBM display name, tap your current display name.
  • To change your BBM picture (avatar), tap your current picture followed by tapping BBM-ReplacePicture Replace Picture and select a new picture or animated GIF to use as your BBM picture.
  • In the ‘What’s on your mind?’ field, type a status.
  • To show an icon beside your name, or to show a custom status that you saved, tap Status and select a desired status

How can I invite my friends to join BBM?

You can add contacts to BBM by scanning a BBM barcode, typing a BBM PIN, or by selecting a contact on your device and sending them an invite via email or text.

  1. On the bottom right of the screen, tap BBM-3Dot > BBM-InviteTo Invite to BBM
  2. Follow the directions on the screen
  3. To view your pending BBM invitations, tap BBM-3bar > BBM-InvitePending Invites

For a visual overview, check out how this short video on how to add a contact by PIN. For more BBM videos, check out the BBM on Android and iPhone playlist.


YouTube link for mobile viewing ]


What do the various icons mean?

During a chat, the BBM-Stat-Sent next to a message indicates that your message has been sent. After the message is delivered to your contact’s phone the check mark changes to BBM-Stat-Delivered. For example, if you message someone and their device isn’t turned on, your messages will show a check mark until your contact turns on their device again. When your contact reads the message, BBM-Stat-Read appears next to the message.


Some additional status icons include:

  • BBM-Stat-Unread Unread message in a chat
  • BBM-Stat-Ping Ping message
  • BBM-Stat-FileSentReceived File has been sent or received
  • BBM-Stat-UnreadBroadcast Unread broadcast message
  • BBM-Stat-Busy A contact has set their status to busy
  • BBM-Stat-Draft Draft message
  • BBM-Stat-Pending Message hasn’t been sent yet (Tip: Verify your device is connected to the Internet)
  • BBM-Stat-CantSend Message couldn’t be sent (Tip: Touch and hold the message, and tap BBM-Stat-Resend to resend it)

How do I back up my BBM contacts?

When you sign in to BBM on Android or iPhone using a BlackBerry ID, your contacts will be backed up automatically. If you log into a different device using the same BlackBerry ID, you’ll be prompted to restore your contact list.


Can I use BBM on multiple devices at the same time?

BBM supports one device at a time, so avoid installing BBM onto other devices and signing in using the same BBID. If you would like to use BBM on multiple devices, consider creating an additional BlackBerry ID with a separate email address.


Step 5 – Spread the word and get assistance

After getting BBM set up on your device, make sure you check out the invite tools we’ve provided at http://BBM.com/share, or simply share the link http://BBM.com and encourage your friends to install BBM.

In the event you have a question about BBM for Android or iPhone, pop by the BlackBerry Support Community Forums or send a tweet to @BlackBerryHelp.

You can also visit our online support pages. Just select the appropriate link below based on which device you are using.

Got a question, comment or want to share a great BBM story? Post a comment and let us know!

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎10-23-2013
My Device: iPhone
My Carrier: Telus

Re: Getting Started with BBM on Android and iPhone

I have an iPhone 5 and I am running iOs 6, I have tried numerous times to get BBM to work but it fails every time. 


First it says they are still holding a spot for me even though I have reciveved the email more than 24 hours ago. 


Second error I am getting is a red ! saying " An error occurred with BBM. Please try again later. I have gotten this message more than 10 times. 


Third I have once made it past to "setting up BBM" but it stuck with the loading for over 10 minutes. I forced quit the app, uninstalled and reinstalled. Still nothing...any ideas of what could be going wrong?


New Contributor
Posts: 9
Registered: ‎10-25-2013
My Device: iPhone 5
My Carrier: Vodafone

Re: Getting Started with BBM on Android and iPhone

Somehow got thru installation and all. But couldn't get my contact list. I last used a bob phone about 3 months back. Had my contacts backed up wirelessly thru my bb id. Now when I signed in with his bb id, there were no contacts. Been. Couple if days that I've installed bbm. Is this still a server lag? Or just a plain bug?
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: Getting Started with BBM on Android and iPhone

Thank you very much, very helpful


Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
New Contributor
Posts: 4
Registered: ‎03-06-2014
My Device: Q10
My Carrier: Student

Re: Getting Started with BBM on Android and iPhone

Just something wrong with the App BBM vidéo chat.
M'y friend have an Android phone and have dowloaded BBM on his cell phone but he cannot acess to the chat video. What's wrong?

PS: sorry about my english i'm not bilingual.
I'm waiting for a response from anybody. I would like to understand. Thank you. By the way BBERRY is thé Best phone ever! EVER
Posts: 14
Registered: ‎01-07-2014
My Device: q5
My Carrier: airtel

Re: Getting Started with BBM on Android and iPhone

Possible can i get the list of  Application permissions for BBM on Android and iPhone

New Contributor
Posts: 4
Registered: ‎03-06-2014
My Device: Q10
My Carrier: Student

Re: Getting Started with BBM on Android and iPhone

Do you talk to me?
New Contributor
Posts: 4
Registered: ‎03-06-2014
My Device: Q10
My Carrier: Student

Re: Getting Started with BBM on Android and iPhone

I hope that Blackberry Will do something for video chat on blackberry messenger for IPhone and Android. Because it Will be a very Nice initiative to erase an application like Skype that asked me a thousand permission to acces to a video chat. Somebody do something!