02-07-2012 11:54 AM
Okay well my BBM stopped working since yesterdat morning and still not working i dont recieve any messages and when i try to send one the red clock just come up then it would go and wave thing icon would should looks something like this. ))) I have taken the battery out and put it back in after a few seconds but still not working please someone help me?
02-07-2012 12:25 PM
Few things to try here:
Host routing table:
OS 5 Homescreen > Options > Advanced Options > Host Routing Table >press menu key > click Register now.
OS 6 device, Options > Device > Advanced System Settings > Host Routing Table > press Menu key > click Register now.
Call tmobile and ask them to resend your Service Books:
Also make sure they didn't change anything on your blackberry data plan.
02-07-2012 12:46 PM
Gotcha, I bet thats the problem. tmobile can fix this for you.
02-07-2012 01:04 PM
Sorry i am asking so many question but i just clicked on 'manage connections' on my phone went down to where it says 'Service status' and is says Blackberry internet service connection: Not connected and Blackberry enterprise server: not connected but Now it is saying W-Fi o both but still not recieve bbm's and emails any help from that?
02-07-2012 01:06 PM - edited 02-07-2012 01:06 PM
Blackberry internet service has to show connected for BBM to work. You should have good coverage, so not sure whats going on with it.
06-10-2014 11:01 AM
I suspect you may be using a Android device?
If so, can you verify if your BBM Connected Icon setting is set to On? To do this, complete the following.
Did you know that PRIV & the DTEK50 come with 12 months of free, complimentary support?
PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)
DTEK50: Call 1-855-556-2522 (Canada\USA), or 0800-141-3330 (UK)