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BBM

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New Contributor
Posts: 4
Registered: ‎02-07-2012
My Device: Blackberry curve 9300
My Carrier: ..T..Mobile

HELP!! my BBM is not working.

Okay well my BBM stopped working since yesterdat morning and still not working i dont recieve any messages  and when i try to send one the red clock just come up then it would go and wave thing icon would should looks something like this. )))  I have taken the battery out and put it back in after a few seconds but still not working please someone help me? 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP!! my BBM is not working.

Few things to try here:

Host routing table:
OS 5 Homescreen > Options > Advanced Options > Host Routing Table >press menu key  > click Register now.
OS 6 device, Options > Device > Advanced System Settings > Host Routing Table > press Menu key  > click Register now.

Call tmobile and ask them to resend your Service Books:
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02830

 

Also make sure they didn't change anything on your blackberry data plan.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 4
Registered: ‎02-07-2012
My Device: Blackberry curve 9300
My Carrier: ..T..Mobile

Re: HELP!! my BBM is not working.

Thanks but nothing come up as 'advanced options or the host routie thingy but thanks for your help

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP!! my BBM is not working.

Gotcha, I bet thats the problem.  tmobile can fix this for you.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 4
Registered: ‎02-07-2012
My Device: Blackberry curve 9300
My Carrier: ..T..Mobile

Re: HELP!! my BBM is not working.

Ohh i found it now i clicked 'register now' it said a message has been sent to my inbox but i have no message i will try and ring up t.mobile to help me thanksSmiley Happy

New Contributor
Posts: 4
Registered: ‎02-07-2012
My Device: Blackberry curve 9300
My Carrier: ..T..Mobile

Re: HELP!! my BBM is not working.

Sorry i am asking so many question but i just clicked on 'manage connections' on my phone  went down to where it says 'Service status' and is says Blackberry internet service connection: Not connected and Blackberry enterprise server: not connected but Now it is saying W-Fi o both but still not recieve bbm's and emails any help from that?

Highlighted
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: HELP!! my BBM is not working.

[ Edited ]

Blackberry internet service has to show connected for BBM to work.  You should have good coverage, so not sure whats going on with it.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 1
Registered: ‎06-10-2014
My Device: Blackberry Curve 8520
My Carrier: 02 Ireland

Re: HELP!! my BBM is not working.

mine isnt showing as connected, how do i reconnect it?

Community Manager
Community Manager
Posts: 4,432
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: HELP!! my BBM is not working.

I suspect you may be using a Android device?

 

If so, can you verify if your BBM Connected Icon setting is set to On? To do this, complete the following.

  1. Open BBM for Android
  2. Tap the action menu (3 vertical dots)
  3. Tap Settings
  4. Set the BBM Connected Icon switch to On
  5. Tap the Back button to save the change


Did you know that PRIV & the DTEK50 come with 12 months of free, complimentary support?


PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)

DTEK50: Call 1-855-556-2522 (Canada\USA), or 0800-141-3330 (UK)


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New Member
Posts: 1
Registered: 3 weeks ago
My Device: torch 9810
My Carrier: ultra mobile

Re: HELP!! my BBM is not working.

my bbm is not working it is only saying setting up bbm and doesnt move from that page