01-17-2014 01:00 AM
I think someone has hacked my bbm id and changed the user name.
I am using BBM App in my Samsung galaxy note 2.
I received a message from one of my friends on bbm with a link, when I opened the lined it showed my hotmail page and asked me to enter my e-mail and password so I did.
Suddenly all my conversations were gone and after a few minutes I received an E-mail from email@example.com saying that (Your BlackBerry® ID account has been modified)
And then I received another mail saying (Your BlackBerry® ID username has been changed) and I noticed that the new e-mail address contains a few extra letters than my e-mail address.
Now I can't login to my BBM ID and I can't also reset my password.
What should I do in this situation to retrieve my account and prevent any further damage?
Thank you for you help
( I am using a differnet BBM ID to post this problem here)
01-17-2014 01:29 AM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you. Given your situation, I suspect you cannot get past this without human intervention (which is discussed in that post)...all of the automated recovery methods require either the correct security question response or that the BBID already have been validated, which is the step you are actually now on. Hence, I doubt that the automated recovery methods will work for you.
Cheers, and Good Luck!
VIA | sdgardne