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New Contributor
Posts: 4
Registered: ‎06-12-2014
My Device: Samsung Galaxy Grand 2
My Carrier: Three
Accepted Solution

How to Delete Inactive Members on BBM Gruop

Dear all,

 

I am an admin and creator of a group. recently I realized that on my group member list, there was one inactive member, I want to delete this but always failed.. I even cannot see who this inactive member.

 

Is it any of you facing this problem too? how to delete the inactive members from the group

 

Thanks

 

Tri H

Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Re: How to Delete Inactive Members on BBM Gruop

To make sure I understand whats happening, after completing the steps below the user remains in the BBM Group members list?

 

 

  1. Open BBM, select the BBM Group
  2. View the BBM Group member list
  3. Tap and hold a contact followed by selecting Remove from Group

Can you expand on the following as well > “I even cannot see who this inactive member.”

 

Are you unable to see the contact in your Contacts list, or within the BBM Group members list all you see is their display picture, no name is displayed next to the displauy picture?

 

Thanks!


Got a question about a BlackBerry Product or Service?

If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF

New Contributor
Posts: 4
Registered: ‎06-12-2014
My Device: Samsung Galaxy Grand 2
My Carrier: Three

Re: How to Delete Inactive Members on BBM Gruop

Hi Tyw,

 

I have tried to tap only, tap and hold but nothing happen

 

here the screenshot of member list, at the bottom, inactive members wich I want to remove

 

Screenshot List member

 

thanks for your reply

 

 

 

 

Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Re: How to Delete Inactive Members on BBM Gruop

Thanks for sharing that screen shot!

 

I'll see what I can find out and update this thread as soon as i know more! 

 

If possible can you confirm that you are a administrator of this BBM group? To do this, open the BBM group, tap the three dot icon (More) in the bottom right corner followed by Group Settings. Within, tap Edit next to Administrators and let me know if you appear in this listing. 

 

If you do not see a Administrators option you will not have permissions to remove anyone from the group. 


Got a question about a BlackBerry Product or Service?

If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF

New Contributor
Posts: 4
Registered: ‎06-12-2014
My Device: Samsung Galaxy Grand 2
My Carrier: Three

Re: How to Delete Inactive Members on BBM Gruop

Yes,I create the group and I am an administrator

 

Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
My Carrier: Koodo

Re: How to Delete Inactive Members on BBM Gruop

Ok, thanks! 

 

I'll see what I can find and update this thread when I know more Smiley Happy 


Got a question about a BlackBerry Product or Service?

If so use the BlackBerry Contact Catalog so we can better assist > http://blck.by/2huFaGF

New Contributor
Posts: 4
Registered: ‎06-12-2014
My Device: Samsung Galaxy Grand 2
My Carrier: Three

Re: How to Delete Inactive Members on BBM Gruop

Hi TyW

 

I just realize that the inactive members suddenly disappear... Maybe because someone no activity for some time at the group then become innactive... when they got activity.. the inactive bocame active again

 

 

thank you for your help\

TRI