10-22-2013 02:50 AM
I used a blackberry sometime last year and I registered my gmail account. I did install bbm on my Android phone and I can't remember the bbm password and also not the recovery question answer.
Is it possible to reset the password via a email link?
10-22-2013 03:16 AM
If you're referring to the BBID, of course you can recover the account by providing the email address used to register.
You may follow this link to do so.
10-22-2013 03:22 AM
yes that is correct. I have been on that screen. I'll enter my username (email addy) and then the captiva code. It then takes me to a security question and I have no idea what the answer is. I have tried several times and it basically just tell's me that "
You have exceeded the maximum number of attempts to authenticate with your credentials. For security reasons, this feature has been locked for 15 minutes.
So I would like to reset my password via a email link perhaps?
10-22-2013 03:49 AM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
VIA | sdgardne
10-22-2013 03:59 AM
thanks for the response but unfortunately it doesn't help me as I’m still prompted to answer my security question that I can’t remember the answer to.
11-23-2013 03:30 PM
use this link it helped me too in same situation. but use it from your pc not from cell phone
11-23-2013 03:34 PM - edited 11-23-2013 03:35 PM
you will receive an email on the email you registered with bb id.
the mail will have an active link saying
"Change your black berry id password" click it from your mail and it will give you an option to reset your password without any security question. But do remember to write down you security answer this time as I have gone through this pain and I would say Blaclk Berry procedure of password reset sux. It makes quite evident why black berry and Iphone are failing in the market
Sorry No Offense.