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New Contributor
Posts: 9
Registered: ‎12-12-2013
My Device: AT&T Torch 9810
My Carrier: Glo

I NEED THIS FIXED ASAP PLSSSSSSSSSSS

I upgraded my Torch 9810 OS to 7.1 but before doing that i did my backup on desktop manager. After restoring everything my bbm id and password was requested and i had to click on forgot passwort but after everying my bbm contacts refused to come up. None of them were restored. Please i need help on this ASAP. Thanks in Advance

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS


segunfunmi wrote:

I upgraded my Torch 9810 OS to 7.1 but before doing that i did my backup on desktop manager. After restoring everything my bbm id and password was requested and i had to click on forgot passwort but after everying my bbm contacts refused to come up. None of them were restored. Please i need help on this ASAP. Thanks in Advance


Good day


Did you access your BB ID? 

 

How toregain access toyour BBID

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New Contributor
Posts: 9
Registered: ‎12-12-2013
My Device: AT&T Torch 9810
My Carrier: Glo

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

yes with my old email address i used to register. When i got the password wrong the firtst time i clicked on forgot password and it demanded my secret question and i answered .. so i got a mail that i should reset my password which i did and i was able to log in but nothing is showing on my contact. Before clicking on OK botton a little column is underneath saying Restore Contact lists when i clicked on it, it says

* Restore through Email

* Restore through blackerry device

* Restore through Media Card.

 

I really dont know what to do. Pls help me out.

Thanks

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

So you did in fact log in correct?

Just no contracts are be restore?
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 9
Registered: ‎12-12-2013
My Device: AT&T Torch 9810
My Carrier: Glo

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

yes i did but none of my contacts were been restored..

 

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

[ Edited ]

Did you save it on email address or media card by any chance?

 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

[ Edited ]

Also which version of BBM you're currently using ?

If you're having BBM 7 or newer version of BBM our Contacts are integrated with our BlackBerry ID .

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 9
Registered: ‎12-12-2013
My Device: AT&T Torch 9810
My Carrier: Glo

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

i saved it on my desktop manager...not on email or media card

New Contributor
Posts: 9
Registered: ‎12-12-2013
My Device: AT&T Torch 9810
My Carrier: Glo

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

Am on 7.1 and i was on 7.0 .....that is where my chanllenge is ..

New Contributor
Posts: 9
Registered: ‎12-12-2013
My Device: AT&T Torch 9810
My Carrier: Glo

Re: I NEED THIS FIXED ASAP PLSSSSSSSSSSS

Now i just discovered that my 3/4 of my phone contacts are not showing ... Am so messed up