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New Contributor
Posts: 8
Registered: ‎07-10-2014
My Device: Iphone
My Carrier: Job

I can't select all my contacts !

I cant select all of my contacts automatically like i used to know if select all of my (540) contacts the app shuts down and send me to the iPhone home screen. And i tried to delete the app and downloading it again but it didn't work.
Community Manager
Community Manager
Posts: 4,416
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: I can't select all my contacts !

To make sure I understand whats occurring, the following steps lead to BBM crashing on your device? 

 

  1. Open BBM 
  2. Tap iPhone3Bar.jpg folllowed by Contacts
  3. Tap and hold a contact followed by Select More 
  4. Continue selecting contacts 
  5. BBM crashes at some point 

Or is this occurring when you are attempting to send a broadcast message and select all of your contacts? 

 

Are you receiving a specific error as well? Thanks! 



Did you know that PRIV & the DTEK50 come with 12 months of free, complimentary support?


PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)

DTEK50: Call 1-855-556-2522 (Canada\USA), or 0800-141-3330 (UK)


Follow me on Twitter and subscribe to the Inside BlackBerry Help Blog


New Contributor
Posts: 8
Registered: ‎07-10-2014
My Device: Iphone
My Carrier: Job

Re: I can't select all my contacts !

BBM crashes when I press "select all" when I try to send a broadcast. I tryed the same thing ( select all ) on my brothers bbm account on my phone and it worked just fine and he have alot more contacts than me!


Than you so much for the help
Community Manager
Community Manager
Posts: 4,416
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: I can't select all my contacts !

I'll see what I can find out Smiley Happy

While I investigate can you double check you are using the latest version of BBM and iOS on your device? Thanks!


Did you know that PRIV & the DTEK50 come with 12 months of free, complimentary support?


PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)

DTEK50: Call 1-855-556-2522 (Canada\USA), or 0800-141-3330 (UK)


Follow me on Twitter and subscribe to the Inside BlackBerry Help Blog


New Contributor
Posts: 8
Registered: ‎07-10-2014
My Device: Iphone
My Carrier: Job

Re: I can't select all my contacts !

I just checked again and I am useing the latest version of BBM and iOS
New Contributor
Posts: 8
Registered: ‎07-10-2014
My Device: Iphone
My Carrier: Job

Re: I can't select all my contacts !

Can anyone help me ?. I'm still having the same proplem and i cant send a brodcast message. If a try to "select all" in a brodcast page the app shutes down and send me to the iphone home screan
New Contributor
Posts: 8
Registered: ‎07-10-2014
My Device: Iphone
My Carrier: Job

Re: I can't select all my contacts !

Any help ?
New Contributor
Posts: 8
Registered: ‎07-10-2014
My Device: Iphone
My Carrier: Job

Re: I can't select all my contacts !

**bleep** you bbm _!_
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New Contributor
Posts: 8
Registered: ‎07-10-2014
My Device: Iphone
My Carrier: Job

Re: I can't select all my contacts !

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