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New Member
Posts: 4
Registered: ‎11-08-2013
My Device: galaxy note 2
My Carrier: telcel

I don't have sound alerts

Hi I am using BBM in a samsung galaxy note 2, almost everything works, but I did not notice when I receive a message because the BBM does not emit any sound, I alredy tried with each option of sound and nothing, all the other programs emit sound alerts, is there any solution for this problem?.

 

Thanks.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I don't have sound alerts

 

 

On Android devices, BBM offers sound, vibrate, and LED notification customizations from within the application. To access these settings, complete the following:

  1. Open BBM.
  2. Tap the More button (3 vertical dots).
  3. Tap Settings.
  4. Modify the All Notifications, Vibrate, Tone, and LED Color settings as desired.
CollapseAdditional Information
 

For details on notifications and sounds for BBM for iPhone and cellular enabled iPad see KB35264.

 

Article ID: KB35137 Notifications and sounds for BBM for Android

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New Member
Posts: 4
Registered: ‎11-08-2013
My Device: galaxy note 2
My Carrier: telcel

Re: I don't have sound alerts

I have all those options enabled and the phone still does not emit any sound alert, help will be really apreciated.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I don't have sound alerts

Yes, you'll notice I am trying to help. Smiley Wink

 

so now, why not try restarting your Android, see if they work?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Member
Posts: 4
Registered: ‎11-08-2013
My Device: galaxy note 2
My Carrier: telcel

Re: I don't have sound alerts

Yes, thankyou very much for the help, I already restart the phone several times and nothing, I install and uninstall the BBM aplication and nothing, this is bad for me because I wait this aplication for a long time.

 

I don't know what to do. 

New Contributor
Posts: 3
Registered: ‎08-06-2012
My Device: Torch 9850
My Carrier: Verizon Wireless

Re: I don't have sound alerts

I have had the same problem on my Moto X.  I will receive the initial audio notification, but while the conversation is open, subsequent messages will not provide an audio notification.  I'm surprised that there aren't many other posts regarding this.