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New Member
Posts: 1
Registered: ‎06-11-2014
My Device: sony xperia
My Carrier: VIVA

I forgot my password




I forgot my password. I click on the password reset and I write my email and the answer of the question.


But I have not receive any email.



Posts: 95,792
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I forgot my password

You've checked your junk or spam email folders?

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Community Manager
Community Manager
Posts: 4,606
Registered: ‎01-10-2011
My Device: DTEK60
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Re: I forgot my password

Building on what @JSanders mentioned double check your junk mail folders for the following email. 

Sender; bbidpw-donotreply@blackberry.com
Subject; How to change your BlackBerry ID password

Do you recall if you confirmed your BBID email address as well?

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