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Posts: 1
Registered: ‎07-11-2014
My Device: Lenovo
My Carrier: XL
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Lenovo S650 not working with BBM 'Unfortunately, BBM has stopped'.

Hi Blackberry,

 

When will you fix the know problem with BBM on Andriod Lenovo Smartphones?

 

Regards

Robin

Community Manager
Community Manager
Posts: 4,236
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: Lenovo S650 not working with BBM 'Unfortunately, BBM has stopped'.

Hi! Sorry for any inconvenience this may be causing Smiley Sad

 

This issue has been previously reported and is being investigated by our development team. A time frame on a resolution is not available though. To aid in the investigation though please review the following and submit logs if possible.

 

Thanks for your understanding!


After upgrading to BBM for Android 2.2.1.40, the BBM application will force close and display: Unfortunately BBM has stopped. This issue is known for Lenovo Android devices.

 

Provide the following details to assist with the investigation:

 

  1. Exact error message that is displayed when the force close occurs.
  2. Full steps to reproduce the issue.
  3. Timezone and exact time the force close occurred.
  4. Once a ticket has been created, submit logs as per KB35080

Source; KB36059 "Unfortunately BBM has stopped" is displayed while using BBM for Android 2.2.1.40

 

 



Did you know that PRIV comes with 12 months of free, complimentary support?


Call 1-866-533-8067 (Canada & United States), or 0800-141-3330 (United Kingdom) Smiley Happy


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Community Manager
Community Manager
Posts: 4,236
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: Lenovo S650 not working with BBM 'Unfortunately, BBM has stopped'.

[ Edited ]

Hi @robins123 

 

An updated version of BBM for Android that addresses this issue has been made available Smiley Happy 

 

Please update your version of BBM for Android using the Google Play when possible! 

 

Thanks for your patience and understanding! 



Did you know that PRIV comes with 12 months of free, complimentary support?


Call 1-866-533-8067 (Canada & United States), or 0800-141-3330 (United Kingdom) Smiley Happy


Follow me on Twitter and subscribe to the Inside BlackBerry Help Blog