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New Contributor
Posts: 2
Registered: ‎01-16-2014
My Device: Samsung Galaxy S4
My Carrier: Omantel

Lost all my active chats and contacts

[ Edited ]

Hi!

Today i was on BBM chatting and the application crashed and had to remove it from my task manager by uninstalling only, then i downloaded a new fresh copy from the play store and tried to login from the same phone and the same BBM associated email address. It did login but didn't show up any of my contacts and had lost them all even the active chats!


Please do something about it on how to recover them? my contacts are very important and i cannot simply do nothing about it, i thought bbm was reliable.


My email address and my pin is [removed personal information].


Note: I did not change my phone and i used the same email and the same phone.

Please reply as soon as possible and to my email as well.

New Contributor
Posts: 8
Registered: ‎04-28-2013
My Device: Z 10
My Carrier: Digicel

Re: Lost all my active chats and contacts

Also lost all email and call/text data prior to January 10, 2014.  A year of data gone.  Hope there's a solution to this.

New Contributor
Posts: 2
Registered: ‎01-16-2014
My Device: Samsung Galaxy S4
My Carrier: Omantel

Re: Lost all my active chats and contacts

Too many view but no solution? yet a modirater has edited my post but no solution yet?