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New Member
Posts: 1
Registered: ‎06-12-2014
My Device: None
My Carrier: Telus

Lost password to BBM ID. Reset email does not send

I have been trying to get a password recovery email sent for my BBM ID all day. I have tried both the screen on the Android app, and the page in a browser on my desktop, but in neither case has an email arrived to my address.

Guru II
Posts: 21,723
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Lost password to BBM ID. Reset email does not send

Have you tried from www.BBID.com?

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Community Manager
Community Manager
Posts: 4,416
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

Re: Lost password to BBM ID. Reset email does not send

Building on what @John_Clark mentioned, when you reset your password using bbid.com, double check your junk folder and look for an email using the following details. Thanks!


Sender; bbidpw-donotreply@blackberry.com

Subject; How to change your BlackBerry ID password


Do you recall if you confirmed your BBID email address as well?  

Did you know that PRIV & the DTEK50 come with 12 months of free, complimentary support?

PRIV: Call 1-866-533-8067 (Canada\USA), or 0800-141-3330 (UK)

DTEK50: Call 1-855-556-2522 (Canada\USA), or 0800-141-3330 (UK)

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