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New Contributor
Posts: 2
Registered: ‎10-22-2013
My Device: torch
My Carrier: mobily
Accepted Solution

MY BBM CONTACTS ARE DISAPPEARING ON IOS !

I have 55 contacts and when I click on contacts I can't find anyone 

so I can not start a new conversation until someone talk to me 

also I can not send broadcast because my contacts disappeared 

--

Pone 4S

IOS 7.0.2

 please help me 

thanks 

New Contributor
Posts: 5
Registered: ‎10-22-2013
My Device: iPhone 4S
My Carrier: LIME

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

I have the same problem. It happens whenever I restart or close the app. I also have an iPhone 4S running the latest iOS version. I have to delete and reinstall the app everytime to get them back.
New Contributor
Posts: 2
Registered: ‎10-22-2013
My Device: torch
My Carrier: mobily

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

I tried to uninstall it and then install it from the itunes and its working very well
Try it
New Contributor
Posts: 5
Registered: ‎10-22-2013
My Device: iPhone 4S
My Carrier: LIME

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Thanks, i'll try it.

New Contributor
Posts: 4
Registered: ‎10-22-2013
My Device: 9700
My Carrier: Movistar

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Hi, I have the same issue and I reinstalled it 3 times and my contact disappear again.

 

Iphone 4

iOS 7.0.3

 

Thanks in advance.

 

New Contributor
Posts: 5
Registered: ‎10-22-2013
My Device: iPhone 4S
My Carrier: LIME

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

It did not work. I'm very annoyed. 

New Contributor
Posts: 4
Registered: ‎10-22-2013
My Device: 9700
My Carrier: Movistar

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Hi, I don't know if it's a coincidence but I did the issue report through the website. Blackberry assigned me an Incident ID so I when to Settings -> Report Problem in the BBM app. Then I paste the number and allowed me to upload the report information. After a hour my Contacts were perfectly restore. I don't know if it was them but If I get a reply from BB support team I let you know.
New Contributor
Posts: 7
Registered: ‎10-22-2013
My Device: iphone 4s
My Carrier: vodafone

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

what waS THE INCIDENT ID NO ??? N WHERE DO U GET THAT ?

 

New Contributor
Posts: 4
Registered: ‎10-22-2013
My Device: 9700
My Carrier: Movistar

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

go to http://www.blackberry.com/

 

Click on BBM -> Get Support -> For Iphone -> Contact us for additional assistance. Then fill the form explaining your issue and you will receive an email with a ticket number begining with "INC". With that number follow my previous instructions to upload your report from BBM iphone app. Hope it helps.

New Contributor
Posts: 5
Registered: ‎10-30-2013
My Device: Iphone5
My Carrier: Telstra

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

I got the same problem with the bbm on my iphone. I contacted the support like what you have said, and got the INC number on my email. But how do you upload this INC number on BBM iphone app?? I cant find any link to report problem on the BBM app.... Where is it??