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Reply
New Contributor
Posts: 4
Registered: ‎10-22-2013
My Device: 9700
My Carrier: Movistar

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Hi Shien, it's inside BBM iPhone app. Press the vertical three points at the right corner on on the menu below next to 'Groups'. Go to 'Settings' where you'll find a button 'Report a Problem' there below your email address paste your INC number and press 'Upload to Blackberry Support' Hope it helps.
New Contributor
Posts: 5
Registered: ‎10-30-2013
My Device: Iphone5
My Carrier: Telstra

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Done! Thanks for your help. Hopefully everything back to normal again
New Contributor
Posts: 5
Registered: ‎10-30-2013
My Device: Iphone5
My Carrier: Telstra

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Sent the IN number through the BBM app, unintsalled and installed BBM over and over again and still keep losing my contacts!!! Frustrated >_<
Super Contributor
Posts: 289
Registered: ‎10-24-2013
My Device: iPhone 5s
My Carrier: Telus

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Shien, submitting a bug report does not fix the bug.  It only sends the information to BB so the developers can work on a bug fix.  

New Contributor
Posts: 6
Registered: ‎11-05-2013
My Device: IPHONE 5
My Carrier: Unlocked

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Same issue. I av deleted and reinstalled d app. It works for some hours and then contacts go off again. Frustrating
New Contributor
Posts: 5
Registered: ‎10-30-2013
My Device: Iphone5
My Carrier: Telstra

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Mine is fixed now and has been working well
New Contributor
Posts: 6
Registered: ‎11-05-2013
My Device: IPHONE 5
My Carrier: Unlocked

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

How was yours fixed?
New Contributor
Posts: 5
Registered: ‎10-30-2013
My Device: Iphone5
My Carrier: Telstra

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

Scroll up and see ricar2bcn posted, follow that steps.
New Contributor
Posts: 6
Registered: ‎11-05-2013
My Device: IPHONE 5
My Carrier: Unlocked

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

I av done that 3 times. Same issue. I av deleted and reinstalled. Didnt work. Still dont know what causes it so i avoid doing it
New Contributor
Posts: 6
Registered: ‎11-05-2013
My Device: IPHONE 5
My Carrier: Unlocked

Re: MY BBM CONTACTS ARE DISAPPEARING ON IOS !

I solved my issue by signing in on another iphone and then signed back into my iphone. I lost d chat history but my pin was intact and my contacts re now ok. I hope it stays ok. Will update you when issue occurs again