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New Member
Posts: 3
Registered: ‎06-05-2014
My Device: htc senasation
My Carrier: 02

My messages are not sending and I'm.not receiving any either can anyone help?

 
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My messages are not sending and I'm.not receiving any either can anyone help?

Try force-quitting the BBM app, closing it and reopening the app.

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New Member
Posts: 3
Registered: ‎06-05-2014
My Device: htc senasation
My Carrier: 02

Re: My messages are not sending and I'm.not receiving any either can anyone help?

Still not working
Retired
Posts: 281
Registered: ‎04-25-2014
My Device: Passport
My Carrier: Rogers

Re: My messages are not sending and I'm.not receiving any either can anyone help?

Would you be able to provide some more information?

 

Let us know what happens when you try to send a message, is this for one contact or all your contacts? Have you tried connecting to a different wireless network to see if that resolves the issue.

 

The more detail the better, let me know!



Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My messages are not sending and I'm.not receiving any either can anyone help?

I'd also suggest seeing if the message(s) will send while no WiFi is connected (mobile network only), or if you're on mobile data only, connect to a WiFi router and see if a new message sends.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 3
Registered: ‎06-05-2014
My Device: htc senasation
My Carrier: 02

Re: My messages are not sending and I'm.not receiving any either can anyone help?

It's on WiFi and mobile data....and just to one contact...the one contact I talk.to.all.the time.
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My messages are not sending and I'm.not receiving any either can anyone help?

OK, other BBM contacts work perfectly fine, do you know?

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code