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Posts: 96,080
Likes: 24,627
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice


Olivia_patrikios1 wrote:
Hi, I have a curve 8520 and just recently downloaded blackberry messenger version 7.0.1.23 but whenever I go to use it, the little clock comes up saying 'setting up BBm' what do I need to do?

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Now, try to use BBM again.



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Posts: 4
Registered: ‎03-13-2013
My Device: Curve 8520
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Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I don't understand what POWERED ON means and it is still the same saying 'setting up BBM'
Posts: 96,080
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

"POWERED ON" means do NOT turn it off first.

Remove the battery.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Posts: 4
Registered: ‎03-13-2013
My Device: Curve 8520
My Carrier: Myself

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Oh yes I did that, but it's still just the same, a blank blue screen with 'setting up BBm' in the middle and the little black clock
Posts: 96,080
Likes: 24,627
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

about 6-7 posts up... you would have read:

 

Do this,

  • from your Options > Device > Application, scroll to and delete BBMessenger.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • The, after reboot, using your BlackBerry browser, go to www.blackberry.com/bbm and download/install again.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 2
Registered: ‎03-13-2013
My Device: standard curve
My Carrier: mtn

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I know this isn't the place to ask but how do I unsubscribe from this post, my issue was resolved (thank you very much! Bbm is working) so I don't want to be receiving updates in the middle of the night
Posts: 96,080
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

[ Edited ]

jjkitty wrote:
I know this isn't the place to ask but how do I unsubscribe from this post, my issue was resolved (thank you very much! Bbm is working) so I don't want to be receiving updates in the middle of the night

At the top of this thread, click on Topic Options > Unsubscribe



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 4
Registered: ‎02-25-2012
My Device: Bold 9900
My Carrier: Rogers

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Thanks JSanders....this worked for me also.  All good now!

New Contributor
Posts: 4
Registered: ‎03-13-2013
My Device: Curve 8520
My Carrier: Myself

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Thank you it worked😊
Highlighted
Posts: 96,080
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

morlan and Olivia_patrikios1, 

 

You are very welcome.

Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code