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Contributor
Posts: 11
Registered: ‎02-23-2013
My Device: bold 9790
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

i do not understand English very well: smileyindifferent: I speak French

Contributor
Posts: 11
Registered: ‎02-23-2013
My Device: bold 9790
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

how do you delete the database for blackberry messenger the options?

Hall of Famer III
Posts: 57,206
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

S'il vous plaît attendre. Quelqu'un qui parle français sera bientôt là pour vous aider.

 


 

Please wait. Someone who speaks french will soon be here to help you.



Occam's Razor nearly always applies when troubleshooting technology issues!

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Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

These are the instructions. Hopefully a French speaker will be here soon!

Using Desktop Manager make a full backup of the device.

Once done with that use the "Delete Data" option in the Device menu. Then delete ONLY the database for BlackBerry Messenger.


Now disconnect, make sure you're connected via cell data or wifi and try logging in to BBM again.

This has worked for me in the past.

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Contributor
Posts: 11
Registered: ‎02-23-2013
My Device: bold 9790
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

rebonjour, j'ai supprimer la base de donnée de blackberry messenger mais ca me refait le même problème. Y aurait il un autre moyen de réparer blackberry messenger s'il vous plait. merci d'avance

Contributor
Posts: 11
Registered: ‎02-23-2013
My Device: bold 9790
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

welcome back, I delete the database blackberry messenger but it me again the same problem. Would there be another way to repair blackberry messenger please. thank you in advance

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

[ Edited ]

Do you have the BB Logo in the top right corner of the home screen next to your signal strength? It sounds like you are not getting a data connection.


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Posts: 94,161
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

JC only that I know you're posting with auto correct enabled would I understand the "Jerome" screen and "Eating" data. Smiley Wink
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Contributor
Posts: 11
Registered: ‎02-23-2013
My Device: bold 9790
My Carrier: proximus belgacom

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

no I did not b. logo on the top right of my screen.

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Contact your carrier and make sure you're on the correct data plan for your device. No BB logo means no connection to BlackBerry data. Without that you'll never get BBM working.  

 

Auto correct errors fixed above!


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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!